Help

Customer Service

Need to talk to a human?

Call or email; we’d be happy to hear from you. If face-to-face is what you’re after, see our location page and feel free to swing by. The kettle is always on.

shopnz@coffeesupreme.com

NZ: 0800 937 627

AU: 1800 232 671

Orders

Can I cancel my order?

If you need to cancel an order you’ve placed please get in touch with us straight away. If you need to cancel a coffee subscription, you can edit your subscription from your account page.

What do I do if I receive a faulty/wrong product?

Email us at shopnz@coffeesupreme.com and we can make it right.

I put the wrong address, is it too late to change it?

If you’ve made an error in your address please give us a bell, and we can try make the change before it gets despatched. 

0800 472 518

Delivery

How long will it take for my order to arrive?

Standard Delivery : 1 - 2 business days
Rural Delivery : 2 - 5 business days
No Saturday delivery

International Delivery DHL - 1-2 weeks
NZ Post untracked - 3-4 weeks

If your order is late to arrive please email us at shopnz@coffeesupreme.com. We’ll contact our shipping provider on your behalf. If you include your phone number on your order, you'll automatically receive SMS shipping updates from Courier Post, tracking your order.

How much is shipping and delivery?

NZ Shipping rates

Domestic rate $1.50 on orders under $25.00
Rural rate $3 on orders under $25.00
Free shipping on orders over $25.00

International Rates

We ship internationally via DHL and NZ Post untracked. Shipping costs are calculated at checkout.

Returns

What is your returns policy?

We accept returns of products/merchandise purchased from the Coffee Supreme Website. If the item is in new/unused condition you may send it back for a refund. Returns must be sent back with tracking within 21 days of delivery.

We’ll process the refund for the item/s when it has been delivered to Coffee Supreme Ltd. We’ll send a confirmation email once we’ve processed the refund.

Returns are the customers responsibility until received by Coffee Supreme Ltd. Returns are not applicable for sale items.

We do not accept returns of coffee beans/grounds as this is a fresh product and we package all of our coffee fresh to order. If the bag of coffee is an error on our part, we’ll replace it for the correct order

Payments

What payment methods do you accept?

For online payment we accept

Credit card payment (VISA, Mastercard and AMEX)
PayPal
Google Pay

Is tax included in my order total?

Yes, order totals are tax inclusive.

Customer Service

Need to talk to a human?

Call or email; we’d be happy to hear from you. If face-to-face is what you’re after, see our location page and feel free to swing by. The kettle is always on.

shopnz@coffeesupreme.com

NZ: 0800 937 627

AU: 1800 232 671